Frequently Asked Questions

Shipping & Delivery

How long does it typically take to receive my purchase?

All equipment is manufactured to order. It takes one to two business days for us to process an order prior to going to manufacturing. Typical time from date of order acceptance to shipment is four (4) weeks. During the summer months shipment could be up to eight (8). At other times, shipment is much faster. Allow one (1) week for delivery once the product is shipped via standard truck delivery.

Privacy & Security

Your email address and other personal information are not shared with other businesses.


What is your return policy?

Non-standard modules and modules with cut-outs are not returnable. If properly authorized within 60 days of shipment, in writing by Galley, new standard modules may be returned to Galley and will be credited at invoice prices less a minimum restocking charge of 25%. The unused item must be returned by freight prepaid by the Buyer and in its original carton or crate. Equipment found to be used or damaged will not be accepted for return and will be returned to the sender.


How do I order?

All orders need to be entered by you online. Galley Inc. for does not accept orders by phone, chat, email, fax or mail.

Does Galley charge sales tax?

Galley charges the appropriate state and/or local sales tax for any order shipping Florida. Although Galley only charges sales tax on sales shipped to Florida, please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Galley. Please consult your city, county and state tax rates to determine your applicable sales or use tax.

Can I change my order?

Unfortunately you cannot. If you contact us immediately after placing the order, we can cancel the original order; however, you will have to sign on and enter a new order.

Can I cancel my order?

Since all equipment is manufactured for you per your order, cancelation will result in charges. Orders may be cancelled prior to the start of manufacturing at no penalty. Orders cancelled after manufacturing has started and prior to shipment are subject to a charge of 25% on standard modules and 100% on non-standard modules.

Payment, Pricing & Promotions

How can I pay for my Galley purchase?

Galley accepts these forms of payment for orders places on

  • Visa
  • MasterCard
  • Discover Network
  • American Express
  • PayPal
  • Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with the bank)
  • Online Bill Pay service through your bank or wire transfer

No Purchase Orders, Fax or C.O.D. orders will be accepted.

Viewing Orders

How do I view my order?

If you created an account at time of order, you can go back and sign into your account.


What kind of materials are used in the construction of the units?

Only the best NSF approved materials are used.

Counter Tops & Chassis Materials:

Our tops are corrosion resistant steel of 14 gauge, 300 series with a #4 finish. Our shelves are also corrosion resistant steel of 16 gauge, 300 series with a #4 finish. Our cold pan is corrosion resistant steel of 18 gauge, 300 series with a #4 finish. And, our chassis frame is 12-gauge steel. Overall, Galley's steels are heavier.

Our under shelves are corrosion resistant steel of 16 gauge, 300 series with a #4 finish. Long Shelves are reinforced with two bars along the full length. Shelves are removable for cleaning. With others you get 1/3 less storage space and a lighter weight stainless, and shelves which are not removable.

Our merchandising shelves are corrosion resistant steel of 16 gauge, 300 series with a #4 finish. These shelves are slanted in the front and back and are flat in the middle. This is a unique design offering more storage space because of the three surfaces. Others have no similar catalog item.

Lighting fixtures used by Galley are unique. We use special decorator 'low flicker' slim line design using 'T8' fluorescent bulbs. These fixtures and bulbs make the food look better.

Vertical breath guards are constructed with safety glass inside stainless steel frames. This use of materials is better than clear plastics.

Our buffet canopies are unique and modern looking. They are 100% safety tempered glass similar to your car windows. They are easy to clean. They do not yellow. They lift up for easy access to the food areas and are health code approved by NSF, the National Sanitation Foundation.

Base Panels:

Our panels are constructed with a unique ABS product. It is recognized and approved by Underwriters Laboratories. It is fire-rated, self-extinguishing and flame retardant. This means that if a torch is put to the material and the torch is pulled away, the material will stop burning. Because of its fire rating, the ABS has been accepted for use in a variety of applications from space age technology, and rapid transit vehicles, to computers. It combines very high impact strength with excellent durability. Unlike soft fiberglass, it resists scratching and denting. The color is through and through. As for clean-ability, our surfaces have been tested and approved by the NSF and it is easily cleaned. You can use scouring powder on it. You can use the strongest commercial cleaners approved for food zones. You could even use chlorine bleach. You cannot even think of cleaning fiberglass in the same manner. Nor can fiberglass resist denting and scratching equally. ABS is superior to fiberglass.

The benefits are ease of cleaning, appearance, long life, and safety. Look at these fire ratings. Galley body material is manufactured to these standards.

1. Surface flammability in accordance with ASTM E 162

2. Smoke Generation in accordance with ASTM E 662

3. Toxic Gas Generation in accordance to Boeing BSS 7239, and

4. Flame Retardant in accordance to UL Standard 94 rating 94 V-0.

ASTM E 162 is a flame spread test. Our body material meets this test in grand style with an average index of 8. This is excellent. The lower the index the better.

UL Standard 94 V-0 is a flame-extinguishing test. '...A flame must be out in 10 seconds or less, no individual glow time beyond 30 seconds, no flaming drip causing ignition, and total burn time for 10 samples less than 50 seconds....UL tests are pass/fail. UL maintains a list of materials that pass their tests called the 'Yellow Card' listing.

The UL test is very important. You want the flame to self-extinguish. Most fiberglass resins will not pass this test. There are other fire tests that are met by the ABS material we use, UL94V-1, UL94-5VA, and Motor Vehicle Standard MVSS 302.


How do you clean the units?

Follow these simple instructions:

To clean the stainless tops or hot wells; use “alkaline”, “alkaline chlorinated”, or “non-chloride” containing cleaners. These can be purchased from a chemical supplier. Do not use steel pads, wire brushes, or scrapers. Do not use any POWDERS. The powder residue will turn black when heated. Use soft cloths and plastic scouring pads. For the stainless steel tops but not the hot wells, you can get them to shine brightly by using a light coating of oil such as lemon oil or baby oil or using a stainless steel cleaner such as Wow which is attached. Or their chemical supplier will have an alternate. As to the hot wells, food will stick and burn just like a fry pan. It does need to be cleaned.

Energy Efficiency

What about energy efficiency?


Basically, the Hot Well that we manufacture has a patented Hot Well design. This design results in Galley's Hot Wells using ½ the electric of other hot food tables by heating from all 4 sides and the bottom. Galley's Patented Hot Wells meet NSF Standard 04 for temperature performance using less energy than competitive designs. Only Galley manufactures Energy Saving Hot Wells. Only Galley’s Hot Wells heat from all four sides and the bottom and draw only 500 watts per well. 500 watts is half the power than competitors. This means lower electric bills and lower installation costs. Galley's hot wells are designed to be used dry (without water). This saves on water usage.

This design saves $80 per year per hot well in use four hours per day where electricity costs 12 cents per kilowatt-hour. Over the lifetime of the hot wells, the energy savings exceed the equipment costs. Not only do you save on energy, you also save a lot more in labor.

Galley’s dry heat is superior to wet baths. Hot water can only heat to boiling 212 degrees. This takes time and costs money. Once it gets to boil, water evaporates and the water level gets lower. The bottom of the pan overheats the food. The top does not get enough heat. Someone must constantly watch the water level and add more water. Then when they add water, the temperature goes down and you have to watch and stir.

With Hot Air, we can heat to 500 degrees, just like an oven. Moreover, the air stays hot. The air heats the food from all four sides and bottom at a constant temperature. The foods heat more evenly and hotter. In addition, because of the high-efficiency design, these wells use one-half to two-thirds less energy than conventional wells.

Galley costs less to install because of lower power requirements.

Using dry heat and avoiding water, saves on drains and the cost of sewage and waste treatment.

Galley’s modules are also designed to be mobile and easily moved and relocated. This means that floor drains are not required.

Galley hot wells require “less labor to monitor temperature” and less labor to clean up because of no water. An hour a day in labor or more is saved. That can add up to hundreds of dollars per week.